ACSI Customer Satisfaction Analytics now running on Microsoft Dynamics 365

By Benzinga6 days ago

AD

ACSI Analytics enables banks to determine satisfaction scores, competitive benchmarks, and predict future profitability

A new integration between the American Customer Satisfaction Index (ACSI®) and Microsoft Dynamics 365 gives customers a new way to capture, analyze, compare, and improve customer experience and satisfaction. The ACSI Analytics customer satisfaction tool -- exclusively available for banking customers through Microsoft Dynamics 365 Customer Voice -- gives banks insight into their satisfaction score (on a scale of 0-100) and enables them to preview how improvements to customer experiences can strengthen customer retention and increase long-term profitability.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210114005733/en/

The ACSI Analytics customer satisfaction tool -- exclusively available for banking customers through Microsoft Dynamics ...

Full story available on Benzinga.com

Continue read on benzinga.com