ACSI Analytics enables banks to determine satisfaction scores, competitive benchmarks, and predict future profitability
A new integration between the American Customer Satisfaction Index (ACSI®) and Microsoft Dynamics 365 gives customers a new way to capture, analyze, compare, and improve customer experience and satisfaction. The ACSI Analytics customer satisfaction tool -- exclusively available for banking customers through Microsoft Dynamics 365 Customer Voice -- gives banks insight into their satisfaction score (on a scale of 0-100) and enables them to preview how improvements to customer experiences can strengthen customer retention and increase long-term profitability.
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The ACSI Analytics customer satisfaction tool -- exclusively available for banking customers through Microsoft Dynamics ...
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