Jio Haptik partners with iSON Xperiences to enable AI-powered customer service for enterprises in Africa

By Haptik4 days ago


MUMBAI, India, April 8, 2021 /PRNewswire/ -- Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic partnership with iSON Xperiences, a leading customer experience provider in Africa, Middle East, and India. This partnership forges the power of Conversational AI and Contact Centre Automation to personalizecustomer experiences, improve agent performance, and lower cost overheads for businesses. Centered around iSON's vast experience in this market, this partnership strives to help businesses automate the frontline of customer support using Haptik's cutting-edge technology to:

Haptik partners with iSON Xperiences to offer AI-powered self-serve Customer Experiences

  • 24/7 virtual assistant to handle repetitive queries & diminish wait times
  • Strengthen CSAT by enabling call center agents to focus on high-value queries
  • Power omnichannel support & deflect traffic from costlier channels to chat

Aakrit Vaish, CEO & Co-founder at Haptik, said, “Our alliance with iSON allows us to power businesses in Africa and the Middle East with highly automated, streamlined&cost-effective customer support with Conversational AI. Companies within the iSON ecosystem can modernize their contact centeroperations with Haptik's cognitive NLU solution trained on 3Bn+ interactions. ISON's vast expertise in IT managed & customer experience services openup a broad range of use cases that we're looking forward to exploring together as part of our overall Africa expansion plan.“

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